Refund policy
Return & Refund Policy — BLURRTD®
At BLURRTD®, our products are made to order, which means each item is printed specifically for you. Because of this, we generally do not accept returns or exchanges for change of mind, incorrect size selection, incorrect color selection, or simply not liking the product, except where applicable consumer rights require otherwise, including statutory rights that apply to customers in the European Union.
Order Cancellation
For customers outside the European Union, you have 1 hour from the time your order is placed to request a cancellation.
To cancel your order, email support@blurrtd.com within this 1-hour window. Please include your order number and mention “Order Cancellation” in the subject line.
Cancellation requests received after 1 hour may not be accepted because your order may already have entered production.
Sending a cancellation request does not automatically cancel your order. You will receive confirmation from BLURRTD® if your cancellation is successfully processed.
European Union Customers — Right of Withdrawal
If you are a consumer located in the European Union, you may have a statutory 14-day right of withdrawal for eligible online purchases, without having to provide a reason.
The withdrawal period generally begins when you, or a person you designate other than the carrier, receive the goods. Where an order is delivered in separate items, the applicable period may begin when the last item is received.
To exercise your right of withdrawal, please contact support@blurrtd.com within the applicable withdrawal period. Please include your order number and clearly state that you wish to exercise your right of withdrawal.
Where a valid withdrawal applies, we will process the refund in accordance with applicable law.
You may be responsible for the direct cost of returning the goods where applicable law permits and where we have informed you of this before purchase.
Exceptions may apply where permitted by applicable law, including certain goods that are made to the consumer's specifications or clearly personalized.
Eligible Returns & Refunds
You may be eligible for a replacement or refund if:
- Your product arrives damaged.
- The product has a manufacturing defect.
- The print is significantly different from the design you ordered.
- You received the wrong product or wrong item.
- The product has another clear quality issue caused during production.
Time Limit for Defective or Incorrect Products
Please contact us within 14 days of delivery at support@blurrtd.com.
Please include your order number, a clear description of the issue, and clear photos/videos showing the problem.
Approved Returns & Refunds
If your claim is approved, we may offer:
- A replacement at no additional cost, or
- A refund to your original payment method.
If the issue was caused by an error in production or fulfillment, BLURRTD® will cover the reasonable return/replacement costs where applicable.
For EU customers exercising a statutory right of withdrawal, refunds and return costs will be handled in accordance with applicable EU consumer law.
Non-Returnable Situations
For customers outside the European Union, we generally cannot accept returns or refunds for:
- Change of mind
- Incorrect size selected by the customer
- Incorrect color selected by the customer
- Normal wear and tear
- Damage caused by improper washing, drying, ironing, or use
- Minor variations that can naturally occur during printing or manufacturing
These exclusions do not limit any mandatory consumer rights that may apply under applicable law, including rights applicable to customers in the European Union.
Refund Processing
Once your refund is approved, it will be processed to your original payment method. The time for the refund to appear in your account depends on your bank or payment provider.
For any questions regarding cancellations, returns, or refunds, contact:
BLURRTD® — Wear Your Unfiltered Thoughts.